Shipping & Returns

Shipping Information

We ship USPS and UPS. Any orders placed during the weekend or on a Federal Holiday will ship within the next 2 business days. Despite our best efforts, from time to time, limited circumstances may delay dispatch time (i.e. combined orders, high volume, etc.).

You will receive a tracking number for each individual package.

Orders may be shipped WITH a signature required. This is a change we have had to make due to rampant shipping and credit card fraud. If this creates an extreme hardship, contact us.

Address Verification

In some cases orders that are shipped to an address that is not authorized by the credit card issuer are subject to delays, verification emails/phone calls and/or cancellation. Additionally, in most cases orders that are shipped to an address other than the authorized billing address are subject to delay and verification. In situations where we cannot authenticate the validity of an order that order will be cancelled. For the best service and security, encourage you to ship only to the billing address of the credit card used for payment.

Tracking Orders

Please note that items shipped USPS do not have guaranteed delivery times. They may come with Delivery Confirmation. In some cases this can be used to track a package, but generally during the holidays the package will only be scanned upon reaching its destination.

SHIPPING IN THE USA

Standard shipping within the USA

USPS First Class Mail shipping within the United States (including Hawaii and Alaska and US territories) is $5.00, and is available for orders under 16 oz.

USPS Priority Mail Shipping within the United States (including Hawaii and Alaska and US territories) starts $10.00. Some oversized and overweight items have additional shipping costs.

UPS Ground pricing will be calculated by size and weight.

Delivery time (once an item is dispatched) varies. Typical USPS delivery time is between 4-8 days for First Class, and 2-5 days for Priority Mail. Typical UPS Ground delivery time is 4-7 days. Delivery (UPS & USPS) outside the continental USA generally takes longer (i.e. to Hawaii, Puerto Rico, Alaska, etc.).

Prior to your order leaving our facility, we may email you the USPS delivery confirmation number or UPS tracking number. Dispatch time for orders is typically 1-2 business days from purchase.

Expedited shipping within the USA

If you're in a hurry you can contact us for Expedited shipping. Expedited orders are given full precedence and in most cases you will receive your order within 3 business days or less (items must be ordered by 12:00 PM MST to ship the same day they are ordered; call us if you need your order shipped same day and it's past the cut-off time). Limited circumstances may also delay dispatch time of expedited orders (i.e. combined orders, order verification, weekends, holidays etc.).

Please Note: Some over-sized items cannot be shipped via expedited services. If your order is too large to ship via out expedited services we will refund the shipping difference and send your order via standard shipping unless we have explicit instructions otherwise.

Once an order has a postage label, a delivery confirmation number (USPS) or tracking number (UPS) may be sent via email. The order will ship shortly after.

Shipping to APO and FPO Addresses

All shipping to APO and FPO addresses will be done via USPS (no faster than USPS Priority). When entering an order with an APO or FPO address please remember to use "United States" as your shipping country. Your package will be routed to the correct destination no matter where you actually are.

We support our troops! If you order is going to an APO or FPO address (or any military base) write "ARMED FORCES" in the notes at checkout and we'll refund your shipping.

INTERNATIONAL SHIPPING

The following information is a guideline for international shipping. Please note that until further notice, most international customers will still need to CONTACT US directly to inquire about placing an order (exceptions below). International customers are responsible for ALL shipping costs including return shipping, duties, taxes, and any other applicable fees for delivery to the country.

RETURNS

RETURNS

If you are unhappy with your purchase, please return it to us in its original, new and unused condition, within 30 days, and include the manufacturer's packaging. We will give you a full refund for the purchase price (less any shipping fees and/or promotional discounts) as either a refund onto your credit card, if that is how you paid, or a check. If you received the item with free shipping, you will receive the full refund less $25 to cover our original shipping costs. Any items returned not in new or unused condition will be shipped back to the purchaser at their expense.

PLEASE CONTACT US PRIOR TO SHIPPING FOR A RETURN AUTHORIZATION

Returns without an authorization will be rejected and returned at the owner’s expense.

Please send to return address listed on original package. If the address listed on the original packaging is not legible please contact us for return address.

The exceptions include:

Custom products. Custom products are made to order and final design aspects are agreed to before manufacturing. If you return a custom product you will be charged a 50% restocking fee and you will be responsible for any and all shipping expenses.

We don't offer products on an "on approval" basis and if a customer continually returns products we have no choice but to charge a 50% restocking fee to offset our processing costs. The determination of which customer is a frequent returner will be made by ownership.

If we have shipped the incorrect item to you, please contact us and we will instruct you as to how to ship the item back.  Thanks!